Privacy notice | Your Dispatch Guy

What we collect

Your name, email and phone number; pickup and delivery city, state and ZIP; vehicle details and condition; timing and access information; and any files you upload. Street addresses and on-site contacts are collected later, only if you go ahead. We record basic technical information to keep the site secure (a scrambled form of your IP address and browser type).

Please don’t send identity documents or payment card details through the website — we never ask for them here.

How we use it

To prepare your estimate and email it to you, usually automatically within minutes of your request, and to arrange and manage your shipment if you book.
To share the details a carrier needs to price or perform your shipment — only the information necessary.
To keep the records a transport broker must keep (federal rules require brokers to retain transaction records for three years).
To send occasional updates only if you opted in separately.

Text messages

If you tick the box for text updates, we’ll text you about your shipment only. Reply STOP to opt out.

Sharing

We don’t sell your information. We share it with carriers involved in your shipment, and with service providers that host this site and deliver messages.

Retention

Requests that don’t go ahead are deleted after 12 months. Records of booked shipments are kept as long as legally required (at least three years). Uploaded photos are deleted within 6 months after a shipment closes unless needed for a claim.

Your choices

Ask to see, correct or delete your information at hi@yourdispatchguy.com.