Website terms

Our role

Your Dispatch Guy is operated by ANSAR LOGISTICS LLC (MC-98072189 · USDOT 9655722), an auto transport broker working with independent, licensed and insured carriers.

When you request an estimate

By ticking the box on the estimate form you confirm you’ve read What to know and understand how vehicle transport works:

• Paperwork and payment. If the vehicle is being bought or sold, the transaction, payment, title and any release are your responsibility and should be complete before pickup.
• Personal items. Anything left in the car is at your own risk, isn’t covered by carrier insurance, and must stay below the window line or out of sight. Drivers may refuse or charge extra for loaded vehicles.
• Meeting the driver. Large carriers can’t reach every street. You agree to meet at a safe, open, accessible location when needed, and to arrange your own transport to and from it unless agreed otherwise. Tell us your plan so we can share it with the driver.
• Communication. Drivers may have limited signal and long hours. We coordinate between you, the receiver and the driver; please keep messages short and clear.
• Timing. Pickup and delivery are windows, not fixed appointments, until the assigned carrier confirms.
• Condition and inspection. The car’s condition is recorded on the bill of lading at pickup. Inspect it before signing at delivery and note any new damage there.
• Estimates. Estimates are based on recent market rates and the details you give us. They are not bookings, and the final price is confirmed when a carrier accepts your shipment.

Booking and deposit

• Booking. An estimate becomes a booking only when you confirm you want to proceed and pay the deposit.
• Deposit. A booking deposit, shown in your booking confirmation, reserves your spot and starts the work of arranging your transport. Your deposit is fully refundable until you confirm a carrier. Once you confirm a carrier, the deposit is non-refundable, because the carrier has committed to your shipment.
• Balance. The rest is due as spelled out in your booking confirmation — usually paid to the driver at delivery.
• What we do for it. We find and vet a carrier, confirm the pickup and delivery windows, coordinate access and release with you and the driver, keep you updated, and help resolve issues through the carrier’s claims process if needed.
• Price changes. If the details you gave us turn out to be different (the car doesn’t run, it’s modified, the location can’t be reached), the price may change. We’ll tell you before anything proceeds, and you can cancel under the refund terms above.

Membership

• The $100. Paid up front and held as a credit toward your first shipment. It never expires.
• Discounted deposits. Active members get a discounted booking deposit, shown in each booking confirmation.
• Inactivity. If you don’t ship with us for 12 months your membership becomes inactive. Your unused credit stays on file, and your next shipment reactivates it.
• Refunds. If you’d like your unused credit back, ask us.

Requests are not bookings

Submitting a request doesn’t create a booking or obligation. A shipment is booked only when you accept a written quote and its terms.

Estimates and dates

Pickup and delivery dates are windows, not guarantees, until confirmed by the assigned carrier. Prices depend on the accuracy of the details provided.

Liability and claims

No transport method, open or enclosed, can guarantee a damage-free trip. The motor carrier is responsible for the vehicle while in its care, subject to its insurance and the bill of lading. We confirm the carrier’s insurance before pickup and help you document and submit any claim. Specific terms are provided with your booking confirmation.